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Account deletion

Górołazi account deletion request

On this page you can learn how to delete your Górołazi account or request deletion of your account and associated data if you no longer have access to the app.

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Account deletion request

App
Górołazi
E-mail
support@gorolazi.com
Operator
Drake Factory Kamil Hajduk
Response time
Usually within 14 business days

How can you delete your account?

  • If you have access to the app, use the account deletion option available in your account or profile settings.
  • If you no longer have access to the app, send an e-mail request from the address associated with your account.
  • In your request, include your account e-mail address and, if you remember it, your username.
  • Do not send your password, login codes, identity documents or other sensitive data unless we specifically ask for them.

Deleting your account in the app

The easiest method is to delete your account directly in the Górołazi app.

  • Open the Górołazi app.
  • Go to your profile or account settings.
  • Choose the account deletion option.
  • Confirm your decision according to the instructions in the app.

Deleting your account by e-mail

If you cannot log in to the app or no longer have it installed, you can send an e-mail request.

  • Send the message from the e-mail address assigned to your Górołazi account.
  • Use an account deletion request as the message subject.
  • Include your account e-mail address and your username, if you remember it.
  • After receiving the request, we may ask for additional confirmation to protect the account from unauthorized deletion.

What data is deleted?

After successful request verification, we delete or anonymize data associated with the user account.

  • Account data, including user identifier, e-mail address and login data.
  • Profile data, such as username, profile description, avatar and account settings.
  • Community data associated with the account, such as posts, comments, reactions, reports, check-ins and activities, where deletion or anonymization is possible.
  • Device tokens, notification settings and technical data directly associated with the account.
  • Files and media uploaded by the user, unless they must be retained for legal, safety or settlement reasons.

What data may be retained?

Some data may be retained for a limited time where required by law, safety, settlements, request handling or legal claims.

  • Data required by law, for example accounting, tax or payment-related information.
  • Data needed to detect abuse, ensure app security or handle Terms of Service violations.
  • Backups that may contain deleted data until they are overwritten according to the backup cycle.
  • Anonymized statistical data that does not identify the user.

Important information

  • Account deletion may be irreversible.
  • After account deletion, you may lose access to your profile, activity history, content, badges, plans, messages and other account features.
  • If you have an active payment, subscription, report or ongoing case, some data may be processed until that matter is completed.
  • Personal data requests may also be sent to the address listed in the Privacy Policy.

Frequently asked questions

Do I need to have the app installed to delete my account?

No. If you no longer have the app, you can send an e-mail request from the address associated with your account.

Can I delete only some of my data?

In your request, you can specify whether you want to delete the entire account or selected data. If partial deletion is not possible without deleting the account, we will inform you.

Does account deletion remove all content immediately?

After request verification, data is deleted or anonymized. Some data may be retained for a limited time where required by law, safety, settlements or backups.

Can I create an account again?

Yes, but after account deletion your previous data, activities and content may not be recoverable.